Online customer service
Online customer service system

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Shipping & Returns

Shipping
  • International shipping is handled by INTERNATIONAL EMS from China,within 7-10days delivery usually.
  • All orders will be insured for the full purchase amount, and can be tracked at the EMS website.
  • All international shipments are shipped via EMS express mail ONLY, and We do not use regular Air Mail for international orders.Save more money now enjoying real brand new quality.
  • We are a professional online dealer and ask EMS express ship the items for us.Please make sure you are at home when the packages will be arrived.
  • All the shoes will be mailed inside another box!
  • After placing an order,you can track your order online with clicking the botton of "Order Tracking" at the website!

Return policy

  • We are committed to your complete satisfaction . You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
  • If returning items for a refund: all returned items are subject to a 25% restocking fee. Shipping and handling charges are non-refundable. the goods deliver in my hand,our will refund to you!
  • We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection.
  • All returned merchandise should be sent to the shipping address we email you after you get our feedback!

Exchanges

  • We will accept exchanges for a different size or color within 15 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for change* (as per Return policy) before contact us,
  • You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
  • We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection. Shipping and handling charges are non-refundable. exchanges color,size.style,the fees is 10% !

Order Cancellation

  • Cancellation of an order before the order has been dispatched, will incur cancellation fee, which is a 10% of the total order amount. withing 5hours,if We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Below are the links of some common tracking websites:
EMS
http://www.ems.com.cn/english-main.jsp (English)
DHL:
http://www.dhl.com/publish/g0/en.high.html?main_index=yes (English).
          http://www.dhl.com.ar/publish/ar/es.high.html (Spanish).
          http://www.dhl.com.br/publish/br/pt.high.html (Portuguese).
TNT:
http://www.tnt.com/country/en_us.html (English).
          http://www.tnt.com/country/es_ar.html (Spanish).
          http://www.tnt.com/country/pt_br.html (Portuguese).

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